Frequently asked questions
Welcome to LeMoNoPets customer service. Below you will find answers to the most frequently asked questions about our products, orders, and delivery. Can't find your question? Feel free to contact us via our [Contact Page].
Do you order before 4 PM? Your package will then be shipped no later than the next business day. As soon as your package leaves our warehouse, you will receive a shipping confirmation with a Track & Trace code.
Once shipped, your order is usually delivered to your home within 1 to 2 business days. Please note that delivery services may take a little longer during busy periods (such as around the holidays).
At checkout, you'll find shipping costs based on the delivery address and the weight of the products for orders up to €50.00. Orders above this amount will be shipped free of charge.
Indeed! LeMoNoPets specializes in products for almost all pets. Each product clearly indicates which animal species it is suitable for.
Of course! Our team has a passion for animals. Do you have a question about the right care for your reptile or are you looking for the best toy for your dog? Please feel free to contact us via the contact page.
Yes, you have the right to cancel and return your order up to 14 days after receipt without giving a reason. Please ensure that the product is unused and in its original packaging (for hygiene reasons in the case of pet supplies). Items from the frozen assortment cannot be returned. For returning products via parcel services, a handling fee of €4.95 ex. VAT will be charged. Shipping costs for returning items are at the sender's expense. We do not offer return labels. In all cases, medicines and discounted items cannot be returned!
We are very sorry to hear that! Please take a photo of the damage and the packaging immediately, and send it along with your order number to our customer service at info@lemonopets.com. We will resolve it for you as soon as possible.